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for how long do you plan to shut down support portal?

LHerzog
1 month ago

Hello,

for how long do you plan to shut down access to support portal? Or when will it be finally fixed?
This was working in december, then was not working on 7th and 8th Jan, was fixed on Jan 8th in the evening, and now cannot login again.

12.01.2021
13:28 CET+1

https://support.sophos.com/support/s/support-sso-error?language=en_US&ErrorDescription=Unable+to+create+user&ErrorCode=5&ErrorDetails=User+cannot+access+this+community

Single Sign-On Error
Some users may be experiencing an error when signing in using Single Sign On.
The article below will assist you on how to best contact us and restore your access.

We apologize for the inconvenience.

https://support.sophos.com/support/s/article/KB-000040572



[locked by: FloSupport at 10:26 PM (GMT -8) on 20 Jan 2021]
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  • +1 1 month ago

    [Update]

    As you may know, our Service Cloud support portal has been offline since Thursday,  January 7, due to some essential work required by our IT team. This extended downtime has been caused by business process upgrades and associated system logic changes which are designed to further improve security.

    We understand and apologize for the significant disruption to our customers and our partners.

    Resolving this issue is our collective priority. We expect that the majority of the work will be done within the next several days and that the portal will be live again sometime over the weekend of January 23.  We will issue an SMS notification once the portal is live.  To subscribe to important SMS messages from Sophos, register here.

    Please visit this KBA for more information: https://support.sophos.com/support/s/article/KB-000040572?language=en_US 

    Florentino
    Community Manager, Support & Services
    Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the 'Verify Answer' button.
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  • +1 1 month ago

    [Update]

    As you may know, our Service Cloud support portal has been offline since Thursday,  January 7, due to some essential work required by our IT team. This extended downtime has been caused by business process upgrades and associated system logic changes which are designed to further improve security.

    We understand and apologize for the significant disruption to our customers and our partners.

    Resolving this issue is our collective priority. We expect that the majority of the work will be done within the next several days and that the portal will be live again sometime over the weekend of January 23.  We will issue an SMS notification once the portal is live.  To subscribe to important SMS messages from Sophos, register here.

    Please visit this KBA for more information: https://support.sophos.com/support/s/article/KB-000040572?language=en_US 

    Florentino
    Community Manager, Support & Services
    Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the 'Verify Answer' button.
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