for how long do you plan to shut down access to support portal? Or when will it be finally fixed?This was working in december, then was not working on 7th and 8th Jan, was fixed on Jan 8th in the evening, and now cannot login again.
sorry, we all know, that this "contact our Support hotline directly" is no real world scenario.
As you may know, our Service Cloud support portal has been offline since Thursday, January 7, due to some essential work required by our IT team. This extended downtime has been caused by business process upgrades and associated system logic changes which are designed to further improve security.We understand and apologize for the significant disruption to our customers and our partners.Resolving this issue is our collective priority. We expect that the majority of the work will be done within the next several days and that the portal will be live again sometime over the weekend of January 23. We will issue an SMS notification once the portal is live. To subscribe to important SMS messages from Sophos, register here.
Please visit this KBA for more information: https://support.sophos.com/support/s/article/KB-000040572?language=en_US