Advisory: Support Portal Maintenance. Login is currently unavailable, more info available here.
for how long do you plan to shut down access to support portal? Or when will it be finally fixed?This was working in december, then was not working on 7th and 8th Jan, was fixed on Jan 8th in the evening, and now cannot login again.
sorry, we all know, that this "contact our Support hotline directly" is no real world scenario.
The team is actively working to complete this maintenance and further updates will be announced here as they become available.
I don't understand why this was voted for "verified answer".
LHerzog asked for "how long do you plan to shutdown" and FloSupports reply was nonsense, it did not contain any ETA, nor provided any additional Informations.
It's been more than 5 days that the support portal is down. for an international company, selling products all over the world, thats a absolut no-go.
We as a partner and our customers have a right to know whats going on?
currently there is no way to open a Case.
at least setup an Email address to open cases or something..
No ETA is currently available, but we expect to provide additional information shortly.
We request that customers reach out via Chat to raise cases or contact our Support hotline directly for urgent issues.
A KBA and Community post have been published to provide additional information and will be updated accordingly.