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for how long do you plan to shut down support portal?

Hello,

for how long do you plan to shut down access to support portal? Or when will it be finally fixed?
This was working in december, then was not working on 7th and 8th Jan, was fixed on Jan 8th in the evening, and now cannot login again.

12.01.2021
13:28 CET+1

https://support.sophos.com/support/s/support-sso-error?language=en_US&ErrorDescription=Unable+to+create+user&ErrorCode=5&ErrorDetails=User+cannot+access+this+community

Single Sign-On Error

Some users may be experiencing an error when signing in using Single Sign On.
The article below will assist you on how to best contact us and restore your access.

We apologize for the inconvenience.




[locked by: FloSupport at 10:26 PM (GMT -8) on 20 Jan 2021]
Parents Reply
  • Thanks for sharing LHerzog. I never tried to chat-in and I completely gave up calling sophos Support. I'll consider chat in the future due to your feedback. 

    At the moment we escalate all our support tickets straight via Partner Manager and TAM Support. At least thats working fine. 

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