Support Portal logout issue

Hi ecar13,

Just to clarify; a normal log out takes the user to the SophosID login page, however if the Support Portal session was timed out due to inactivity for a long period then you are directed to salesforce.com. Please let us know if your experience is different.

Many thanks, Secil 

Hi ecar13,

Just to clarify; a normal log out takes the user to the SophosID login page, however if the Support Portal session was timed out due to inactivity for a long period then you are directed to salesforce.com. Please let us know if your experience is different.

Many thanks, Secil 

Yes I think you are correct. I don't ever explicitly click the Sign Out button unless I go back to the tab I had opened earlier, try to navigate somewhere and I get an error telling me I am unauthorized (or something to that effect). I assume it is because the site has timed out and it seems all I should have to do is click Log Out and then immediately log back in. This is when I get redirected to salesforce.com

Thank you for clarifying! I will add this to our backlog for our IT team to review and assess the implementation options. 

It's fine for me.