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I think the new portal doesn´t do a better job than the old one.
So nothing changed
We apologize for any inconvenience you have experienced. Would it be possible to share your support case numbers with me via PM so that I can help follow up?
the new system is no improvement at all.
Tickets are still not read by the support staff. Often they ask the same question every time. They don´t read the information or understand that information. So they ask everytime.
Even if i add the Access ID and Time Frame they are asking for the access ID.
Even if i give them a written permit to fix the problem, the always answer the mails.But most of the time, tickets are delay for weeks or month.
The UI is not in a responsive design, all information are to small.You can´t the related email information, columns are to small.
It´s the same unresponsive design as in Sophos XG 16,17,18 ...
thanks for your responds.
If i use the search within this forum i can select several options (screenshot)
And if i browse through the results, these are not filtered for the year 2020.
like the first result, this is 4 years old.
I think the filter option is usesless and doesn´t work as designed.