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Communication flow in the web interface

with the new support portal i would like to handle the communication with the support again via the portal. i appreciate to have the information about the ticket directly in view.

in the "Related" tab I found the emails about the history.

in the "show all updates" block only status changes are recorded. here the emails are missing.

What is much more tragic, how can I leave an answer in the support portal? The only thing I can find is the comment box at the side of the page, which I can then like

best regards