Communication flow in the web interface

Question

Hi, with the new support portal i would like to handle the communication with the support again via the portal. i appreciate to have the information about the ticket directly in view. in the "Related" tab I found the emails about the history. in the "show all updates" block only status changes are recorded. here the emails are missing. What is much more tragic, how can I leave an answer in the support portal? The only thing I can find is the comment box at the side of the page, which I can then like best regards 
 Max

FormerMember · Accepted Answer

Hi Max, 
 You can indeed use the Post "box" on the right hand-side of the case page, you can find details of all the functionality available on Sophos Customers: Case Creation or Sophos Partners: Case Creation . Our engineers can reply to your posts or start a new thread - you will get in-app and email notifications for these posts. 
 
 Regards, Secil