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Unable to add an AP6 to location "malaysia"

dirkkotte 7 months ago

I am unable to add an AP6 to a site "malaysia".

( Pasir Gudang, Johor, Malaysia )

If i select this location, no accesspoints are availeble ... or AP's added with a different (german) location are removed.

Ideas why?

Are the AP6 devices pre-located?

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Vivek Jagad 7 months ago +1 verified

Hi dirkkotte , Thank you for reaching out to the community, APs come in different SKUs. FCC for US, ETSI for Europe and rest of the world. So which SKU have you purchased ? You are configuring on Sophos…

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+1 Vivek Jagad 7 months ago

Hi dirkkotte ,

Thank you for reaching out to the community, APs come in different SKUs. FCC for US, ETSI for Europe and rest of the world. So which SKU have you purchased ?
You are configuring on Sophos Central right ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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+1 Vivek Jagad 7 months ago

Hi dirkkotte ,

Thank you for reaching out to the community, APs come in different SKUs. FCC for US, ETSI for Europe and rest of the world. So which SKU have you purchased ?
You are configuring on Sophos Central right ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
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0 dirkkotte 7 months ago in reply to Vivek Jagad

Hi,

thanks for the answer.

Now we know the european AP's can't be used in ASIA environment.

Dirk

Systema Gesellschaft für angewandte Datentechnik mbH // Sophos Platinum Partner
Sophos Solution Partner since 2003
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0 Vishal_R 6 months ago in reply to dirkkotte

Hi dirkkotte Additional reference on (SKU) country of AP6 access points.

Sophos Wireless: AP6 SKU country mapping
support.sophos.com/.../KB-000045582

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
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