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Sophos Central Bug: assign or remove AP to or from AP6 SSID: An unexpected error occurred while processing the request

LHerzog

I have created an AP6 SSID with RADIUS 802.1X. So far so fine.

Now, whenever I add or remove an AP6 AP and click save, I get this error

An unexpected error occurred while processing the request
When I cancel afterwards, the change has been applied anyway.
It's the same when I click next at the bottom and then safe.
looks like we're the only ones using such a basic function?


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  • 0

    well, those devices in combination with Central do not work properly. SSID changes are not reflected by the device.

    Also with every change the same error appears. If I edit a normal APX SSID all is fine.

    Now I have removed the SSID from the AP6, rebooted the AP6 via Central, it rebooted, shows in management that there is no SSID assigned, still it is sending out the SSID I removed.

    Will put the devices back in their box and they will go back to our reseller.

  • 0 in reply to LHerzog

    Out of curiosity, did you start an official support case with Sophos?

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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  • 0 in reply to LHerzog

    Out of curiosity, did you start an official support case with Sophos?

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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