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Sophos Central Bug: assign or remove AP to or from AP6 SSID: An unexpected error occurred while processing the request

LHerzog over 1 year ago

I have created an AP6 SSID with RADIUS 802.1X. So far so fine.

Now, whenever I add or remove an AP6 AP and click save, I get this error

An unexpected error occurred while processing the request

When I cancel afterwards, the change has been applied anyway.

It's the same when I click next at the bottom and then safe.

looks like we're the only ones using such a basic function?

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0 LHerzog over 1 year ago

well, those devices in combination with Central do not work properly. SSID changes are not reflected by the device.

Also with every change the same error appears. If I edit a normal APX SSID all is fine.

Now I have removed the SSID from the AP6, rebooted the AP6 via Central, it rebooted, shows in management that there is no SSID assigned, still it is sending out the SSID I removed.

Will put the devices back in their box and they will go back to our reseller.
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0 BrucekConvergent over 1 year ago in reply to LHerzog

Out of curiosity, did you start an official support case with Sophos?

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

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Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 LHerzog over 1 year ago in reply to BrucekConvergent

BrucekConvergent said:
official support case with Sophos

no, I would not want that during testing. the most basic things in management should just work. how we go with wireless support cases at Sophos can be seen here: Central Wireless RADIUS: Roaming Clients between APX320 and APX530 lose connection when on APX530

Case is still open, every 2 weeks I need to enable remote access for Sophos Support but that's all.
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0 emmosophos over 1 year ago in reply to LHerzog

Hello there,

Can you share the Case ID you have with Support about this issue?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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