HA_degraded, device is showing faulty

Hi,

We have configured a HA in the site and it was working fine from last one year, HA degraded yesterday, Primary device is showing faulty

All the cable connections are working fine,

How to resolve this issue ?

What would be the reason for HA degrade ?

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[edited by: Raphael Alganes at 11:24 AM (GMT -7) on 8 Oct 2024]

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Vivek Jagad 1 month ago +1 suggested

Hi IT Command Center , Thank you for reaching out to the community, there are mainly three reasons HA state going faulty state: -link monitoring failure -Missing keepalive reqeust -Appliance rebooted

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0 Vishal_R 1 month ago

Hi IT Command Center Thank you for reaching out to the Sophos community team. The device that is showing faulty are you able to PING or SSH from the local LAN?

Most common troubleshooting points are guided in the below link if that helps you to narrow down the situation:

Troubleshooting - High availability:
docs.sophos.com/.../index.html

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 IT Command Center 1 month ago in reply to Vishal_R

HA ports are showing connected in the Firewall, checked in the cli as well
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0 Vishal_R 1 month ago in reply to IT Command Center

Hi IT Command Center Thanks for the update, If no changes are done, the state of HA has been changed automatically and the basic settings review has already been done by you, I would suggest logging a support case to review the situation and logs to confirm more.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Raphael Alganes 1 month ago in reply to Vishal_R

IT Command Center should you open a support case please do share with us the caseID.

Thank you for your patience on this.

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Raphael Alganes 1 month ago in reply to Vishal_R

IT Command Center should you open a support case please do share with us the caseID.

Thank you for your patience on this.

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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