HA_degraded, device is showing faulty

Hi IT Command Center Thank you for reaching out to the Sophos community team. The device that is showing faulty are you able to PING or SSH from the local LAN? 

Most common troubleshooting points are guided in the below link if that helps you to narrow down the situation:

Troubleshooting - High availability:
docs.sophos.com/.../index.html

HA ports are showing connected in the Firewall, checked in the cli as well

HA ports are showing connected in the Firewall, checked in the cli as well

Hi IT Command Center Thanks for the update, If no changes are done, the state of HA has been changed automatically and the basic settings review has already been done by you, I would suggest logging a support case to review the situation and logs to confirm more.

IT Command Center should you open a support case please do share with us the caseID. 

Thank you for your patience on this.

Regards,