We want to configure port 2 OR 3 as LAN in command to access web interface port 1 is dead

Hi Anesu,

Thank you for reaching out to Sophos Community.

Can you try to create an interface by doing the following command in the Advanced shell

#ifconfig Port1 IPAddress netmask 255.255.255.0 up

Thank you 

We have used the ifconfig and configured port 4 with 172.16.16.16 

but when we try to access web admin . its saying forbidden access , but we can access the VPN portal 

we checked the port in command is 4444

What is the IP address of the failed port?

Ian

Hello Anesu,

DM me once you are available to have a look at it.

Good day 

Thank you for your concern, we managed to escalate the issue, and it was resolved

Following steps were taken today to resolve the issue.
 

• Tried restarting the Tomcat and Apache services with no success.
• We were unable to access the firewall via the console cable. Captured a TCP dump on port 4444 and observed that a 3-way handshake was happening.
• However, we encountered an error while accessing the GUI: 'Access is forbidden to the requested page.'
• Generated the access ID of the firewall through SSH and successfully accessed it after resetting the password.
• The client is now also able to access the firewall GUI. The backup has been restored on the firewall.

Hi Anesu, 

Thank you for sharing the information.