XG310 to XGS2100 Migration - Secure Storage Master Key ?

Hello,

Thank you for contacting Sophos community!

1. Is Secure Storage Master Key are mandatory to input during Restore Process ?

Yes, we need SSMK (Secure Storage Master Key) while restoring backup.

2.I'm afraid has set this Secure Storage Master Key during new installation XG Firewall, how to check it?

You may refer to the below KBA to reset if SSMK is not secure with you:

docs.sophos.com/.../index.html

Hi,

Thanks for reply.

I tried reset SSMK as guidance, and it's asking "default admin account password" .

I try password "admin" are incorrect.

Also web portal admin password are incorrect.

Any clue ?

Hello,

The default password is admin, but if it was changed and we cannot remember. We can reset the password by connecting device on serial console and following the below KBA:

support.sophos.com/.../KBA-000004027

Hi,

Just to make me clear, this admin password are different with admin user I use to login into web console, isn't it ?

My mistake. I put wrong password.
Now it's success.

Thanks.

Hello,

Good to know. Let us know how it goes. 

In order to restore a backup, you need to know the Secure Storage Master Key that was used by the original system the backup was made from.

In order to restore a backup, the system that you are restoring to should have the Secure Storage Master Key set prior to the restore.

Pease make sure write down every SSMK.  In fact in the GUI when you set the SSMK you must click a check box that says you stored it somewhere else.