Unable to access remote access VPN L2TP Client from main office

Hi shahzaib , what is the use-case you are trying out by pinging the virtual ip assigned to the L2TP client? 

You should be able to ping virtual ip assigned to the L2TP client from SFOS or from the LAN client of SFOS (as per your diagram).

Do you have Firewall rule enabled to accept LAN to VPN for the hosts of interest? if not, this is required.

Do this while pinging virtual ip assigned to the L2TP client either from SFOS or from LAN client of SFOS

tcpdump -n host <l2tp ip> and icmp

In working case, you should be seeing packets egressing from ppp0 interface and ingressing back.

Actually we have some users that are working from remote, we need to give them technical support via RDP or VNC mostly are windows based clients.

I already created  firewall rule and in policy tester it accept LAN to VPN (you can see screenshot above)

Hello shahzaib ,

Kindly start the ping from LAN PC to L2TP client assigned IP and collect the tcpdump as suggested by Sreenivasulu Naidu .

Below KBA is for the IPsec, but it does apply in your scenario for the log collection:

community.sophos.com/.../sophos-firewall-how-to-identify-the-communication-issue-with-up-and-running-ipsec-tunnel

Hi @shahzaib , pls ensure to enable Firewall rule to allow ICMP echo request on your Laptop (Windows?)

Everything is allowed in laptops firewall

and you can see below SS it is detecting in route lookup but unable to ping

Everything is allowed in laptops firewall

and you can see below SS it is detecting in route lookup but unable to ping

Hi shahzaib  Please DM me, can take a look at your setup in a call.