hi am looking to see our XG310 I have factory reset it but its still coming up with our name on it any way to remove this .
Thanks
Added TAGs
[edited by: Raphael Alganes at 2:45 PM (GMT -7) on 1 May 2024]
Help us enhance your Sophos Community experience. Share your thoughts in our Sophos Community survey.
Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.
hi am looking to see our XG310 I have factory reset it but its still coming up with our name on it any way to remove this .
Thanks
Hi School Administrator ,
Thank you for reaching out to the community, please refer = Unable to deregister the Sophos Firewall.
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Hi School Administrator If you are referring to Sophos Firewall registration (appliance registration details) and license management, it is now migrated from MySophos into Sophos Central. If you want to change your firewall registration's existing account (company info) to a different account then the below steps will help.
Transfer firewalls between Sophos Central accounts
https://docs.sophos.com/central/customer/help/en-us/index.html?contextId=firewall-transfer-customers
After the successful transfer, the appliance will be part of that new account, and details and name will reflect on the Firewall GUI about the new account (company name)..
Regards,
Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link.
Basically, you are the owner of the firewall and SFOS always needs an owner.
What do you want to do? Sell it to someone else?
__________________________________________________________________________________________________________________