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Discussions Sync AD users to Sophos firewall

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Sync AD users to Sophos firewall

Emad Al-qwassmi 11 months ago

How to solve this problem I've been added all groups but not any user

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0 Manish Pandey 11 months ago

Hi Emad Al-qwassmi ,

Possible to share the access id for dev team to check?alternative you can share tomcat.log csc.log and applog.log from device with in Private message to me?

Thanks

Manish
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0 Vishal_R 11 months ago in reply to Manish Pandey

Hi Emad Al-qwassmi Can you please share your current firmware version? In the past we observed such an issue where the group name has an apostrophe (') failing an import with the same error as per your shared error snapshot and an issue is fixed with version 19.0.2 MR2 and 19.5.0 onwards, please check your current firmware is latest one and if not then upgrade and confirm the results and if the firmware version is latest but still error is there then please share the request logs to Manish Pandey as per previous comment to provide your suspected observations from those logs.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Vishal_R 11 months ago in reply to Manish Pandey

Hi Emad Al-qwassmi Can you please share your current firmware version? In the past we observed such an issue where the group name has an apostrophe (') failing an import with the same error as per your shared error snapshot and an issue is fixed with version 19.0.2 MR2 and 19.5.0 onwards, please check your current firmware is latest one and if not then upgrade and confirm the results and if the firmware version is latest but still error is there then please share the request logs to Manish Pandey as per previous comment to provide your suspected observations from those logs.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

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