Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Sync AD users to Sophos firewall

Emad Al-qwassmi

How to solve this problem I've been added all groups but not any user



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  • 0 in reply to Manish Pandey

    Hi  Can you please share your current firmware version? In the past we observed such an issue where the group name has an apostrophe (') failing an import with the same error as per your shared error snapshot and an issue is fixed with version 19.0.2 MR2 and 19.5.0 onwards, please check your current firmware is latest one and if not then upgrade and confirm the results and if the firmware version is latest but still error is there then please share the request logs to  as per previous comment to provide your suspected observations from those logs.

    Regards,

    Vishal Ranpariya
    Technical Account Manager | Sophos Technical Support
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