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SMTPD service DEAD

Started showing SMTPD service dead and i tried to go and restart service and found out that it can only be restarted in command console.

After restarting the service in the command console the service will still show SMTPD service dead.

All mail is moving smoothly though.

What could be the problem here and how can i get the service to work again.?

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Erick Jan 12 months ago in reply to Vivek Jagad +2 verified

Hi, Upon the case update, the issue was resolved upon renewing the certificate. "To resolve this issue, a valid certificate needs to be configured. Then, go to Protect > Email > General Settings >…

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0 Vivek Jagad over 1 year ago

Hello mulah ,

Thank you for reaching out to the community, may we know the firmware version active on the firewall ?
Yes through command line you On the CLI, select option 5. Device Management, then option 3. Advanced Shell. Please enter the following command: service smtpd:restart -ds nosync.

Thanks & Regards,
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0 mulah over 1 year ago in reply to Vivek Jagad

i restarted using that command i am using version 19.5.3
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0 Vivek Jagad over 1 year ago in reply to mulah

Thank you for the update, what's the status after restarting the smtpd service ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 mulah over 1 year ago in reply to Vivek Jagad

Smtpd dead
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0 Vivek Jagad over 1 year ago in reply to mulah

while executing the command what message did you receive "200 ok?" or some error instead, as the smtpd remains dead !

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 mulah over 1 year ago in reply to Vivek Jagad

200 ok
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0 Vivek Jagad over 1 year ago in reply to mulah

The issue started all of a sudden or after upgrading to v19.5 MR-3 ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 mulah over 1 year ago in reply to Vivek Jagad

after upgrading firmware from 19.5.2 to 19.5.3
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0 Vivek Jagad over 1 year ago in reply to mulah

I would request you to log a service request, and please revert us with the service request number, so that we can expedite the investigation on the case.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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+1 Erick Jan 12 months ago in reply to Vivek Jagad

Hi,

Upon the case update, the issue was resolved upon renewing the certificate.

"To resolve this issue, a valid certificate needs to be configured. Then, go to Protect > Email > General Settings > SMTP TLS configuration and click Apply. This will reload the configuration, and a manual service restart is required to start the service.
We have done this and the issue is resolved"

Erick Jan
Community Support Engineer | Sophos Technical Support
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+1 Erick Jan 12 months ago in reply to Vivek Jagad

Hi,

Upon the case update, the issue was resolved upon renewing the certificate.

"To resolve this issue, a valid certificate needs to be configured. Then, go to Protect > Email > General Settings > SMTP TLS configuration and click Apply. This will reload the configuration, and a manual service restart is required to start the service.
We have done this and the issue is resolved"

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up +2 Vote Down

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