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Started showing SMTPD service dead and i tried to go and restart service and found out that it can only be restarted in command console.
After restarting the service in the command console the service will still show SMTPD service dead.
All mail is moving smoothly though.
What could be the problem here and how can i get the service to work again.?
Hello mulah ,
Thank you for reaching out to the community, may we know the firmware version active on the firewall ?
Yes through command line you On the CLI, select option 5. Device Management, then option 3. Advanced Shell. Please enter the following command: service smtpd:restart -ds nosync.
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
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Thank you for the update, what's the status after restarting the smtpd service ?
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
while executing the command what message did you receive "200 ok?" or some error instead, as the smtpd remains dead !
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
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If a post solves your question please use the 'Verify Answer' button.
The issue started all of a sudden or after upgrading to v19.5 MR-3 ?
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
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If a post solves your question please use the 'Verify Answer' button.
I would request you to log a service request, and please revert us with the service request number, so that we can expedite the investigation on the case.
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
