Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.
Dears
I facing problem to manage my firewall from Sophos central as error below
The firewall is not responding to the login request as fast as expected. Please wait a while and try again, or check that the firewall is not experiencing any internet connectivity issues.
Note : Wan Link is up & internet is good
Hi Karlos, our customers did today: 
Let me know if you need support access ids - I'll update our case as well.
Karlos This should be in specific time-range (Log in CEST):
Multiple 502 Bad Gateway and 504 Gateway TIme-Out Messages in /log/centralmanagement.log around this time.
Does this help?
2022-10-24 09:24:48Z INFO central-connect[9413]:232 main:: - Poll for SSO Sessions failed. 2022-10-24 09:24:48Z ERROR Tools.pm[9413]:97 SFOS::Common::Central::Tools::report_status - EPOLLSSOFAIL: no sophisticated error message supplied 2022-10-24 09:25:22Z INFO central-connect[9644]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C01001XXXXXXX/sshTunnel Timezone: Europe/Berlin 2022-10-24 09:26:26Z WARN API.pm[9644]:119 SFOS::Common::Central::API::send_request - HTTP/1.1 504 Gateway Time-out Connection: close Date: Mon, 24 Oct 2022 09:26:26 GMT Server: awselb/2.0 Content-Length: 132 Content-Type: text/html Client-Date: Mon, 24 Oct 2022 09:26:26 GMT Client-Peer: 3.124.132.150:443 Client-Response-Num: 1 Client-SSL-Cert-Issuer: /C=US/O=Amazon/OU=Server CA 1B/CN=Amazon Client-SSL-Cert-Subject: /CN=utm-cloudstation-eu-central-1.prod.hydra.sophos.com Client-SSL-Cipher: ECDHE-RSA-AES128-SHA256 Client-SSL-Socket-Class: IO::Socket::SSL Title: 504 Gateway Time-out <html> <head><title>504 Gateway Time-out</title></head> <body> <center><h1>504 Gateway Time-out</h1></center> </body> </html> 2022-10-24 09:26:26Z INFO central-connect[9644]:232 main:: - Poll for SSO Sessions failed. 2022-10-24 09:26:26Z ERROR Tools.pm[9644]:97 SFOS::Common::Central::Tools::report_status - EPOLLSSOFAIL: no sophisticated error message supplied 2022-10-24 09:27:00Z INFO central-connect[10188]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C01001XXXXXXX/sshTunnel Timezone: Europe/Berlin 2022-10-24 09:27:01Z WARN API.pm[10188]:119 SFOS::Common::Central::API::send_request - HTTP/1.1 502 Bad Gateway Connection: close Date: Mon, 24 Oct 2022 09:27:01 GMT Server: awselb/2.0 Content-Length: 122 Content-Type: text/html Client-Date: Mon, 24 Oct 2022 09:27:01 GMT Client-Peer: 3.124.132.150:443 Client-Response-Num: 1 Client-SSL-Cert-Issuer: /C=US/O=Amazon/OU=Server CA 1B/CN=Amazon Client-SSL-Cert-Subject: /CN=utm-cloudstation-eu-central-1.prod.hydra.sophos.com Client-SSL-Cipher: ECDHE-RSA-AES128-SHA256 Client-SSL-Socket-Class: IO::Socket::SSL Title: 502 Bad Gateway <html> <head><title>502 Bad Gateway</title></head> <body> <center><h1>502 Bad Gateway</h1></center> </body> </html> 2022-10-24 09:27:01Z INFO central-connect[10188]:232 main:: - Poll for SSO Sessions failed. 2022-10-24 09:27:01Z ERROR Tools.pm[10188]:97 SFOS::Common::Central::Tools::report_status - EPOLLSSOFAIL: no sophisticated error message supplied 2022-10-24 09:27:36Z INFO central-connect[10422]:221 main:: - Polling for SSO to PIC-URI [https://utm-cloudstation-eu-central-1.prod.hydra.sophos.com]/sophos/api/v1/firewalls/C01001XXXXXXX/sshTunnel Timezone: Europe/Berlin
It's only test-lab, but if it helps getting this fixed, Access ID: c5d276b0-16f0-3120-9be8-b18e5708b7c8@eu2.apu.sophos.com
still ongoing. anyway all is nice and green here.
normal operation.
CEST
