Firewall Connection Lost in Sophos Central

Dears

I facing problem to manage my firewall from Sophos central as error below

The firewall is not responding to the login request as fast as expected. Please wait a while and try again, or check that the firewall is not experiencing any internet connectivity issues.

Note : Wan Link is up & internet is good 



Edited TAGs
[edited by: emmosophos at 9:55 PM (GMT -7) on 16 Aug 2022]
  • Hello ,

    Thank you for reaching out to the community, please can you share the following logs:
    tail -f /log/centralmanagement.log
    and the status of the following service via the following command below:
    service -S | grep ssod 

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Technical Account Manager 3 | Cyber Security Evolved


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • service -S | grep ssod  is Running 

    centralmanagement.log                       
    /bin/sh: centralmanagement.log: not found 
  • did you type the complete command I shared or just "centralmanagement.log ?"

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Technical Account Manager 3 | Cyber Security Evolved


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • 2022-08-10 13:32:08Z INFO central-connect[1914]:221 main:: - Polling for SSO to 
    PIC-URI [https://utm-cloudstation-us-east-2.prod.hydra.sophos.com]/sophos/api/v1
    /firewalls/Firewallserial/sshTunnel  Timezone: Africa/Cairo                    
    2022-08-10 13:32:09Z INFO central-connect[1914]:271 main:: -  got response of po
    ll for SSO. Status: requested backupExpected:                                   
    2022-08-10 13:32:40Z INFO central-connect[2202]:221 main:: - Polling for SSO to 
    PIC-URI [https://utm-cloudstation-us-east-2.prod.hydra.sophos.com]/sophos/api/v1
    /firewalls/Firewallserial/sshTunnel  Timezone: Africa/Cairo                    
    2022-08-10 13:32:41Z INFO central-connect[2202]:271 main:: -  got response of po
    ll for SSO. Status: requested backupExpected:                                   
    2022-08-10 13:33:12Z INFO central-connect[2396]:221 main:: - Polling for SSO to 
    PIC-URI [https://utm-cloudstation-us-east-2.prod.hydra.sophos.com]/sophos/api/v1
    /firewalls/Firewallserial/sshTunnel  Timezone: Africa/Cairo                    
    2022-08-10 13:33:13Z INFO central-connect[2396]:271 main:: -  got response of po
    ll for SSO. Status: requested backupExpected:                                   
    2022-08-10 13:33:44Z INFO central-connect[3009]:221 main:: - Polling for SSO to 
    PIC-URI [https://utm-cloudstation-us-east-2.prod.hydra.sophos.com]/sophos/api/v1
    /firewalls/Firewallserial/sshTunnel  Timezone: Africa/Cairo                    
    2022-08-10 13:33:44Z INFO central-connect[3009]:271 main:: -  got response of po
    ll for SSO. Status: requested backupExpected:                                   
    2022-08-10 13:34:15Z INFO central-connect[3337]:221 main:: - Polling for SSO to 
    PIC-URI [https://utm-cloudstation-us-east-2.prod.hydra.sophos.com]/sophos/api/v1
    /firewalls/Firewallserial/sshTunnel  Timezone: Africa/Cairo                    
    2022-08-10 13:34:16Z INFO central-connect[3337]:271 main:: -  got response of po
    ll for SSO. Status: requested backupExpected:                                   
    2022-08-10 13:34:46Z INFO central-connect[3660]:221 main:: - Polling for SSO to 
    PIC-URI [https://utm-cloudstation-us-east-2.prod.hydra.sophos.com]/sophos/api/v1
    /firewalls/Firewallserial/sshTunnel  Timezone: Africa/Cairo                    
    2022-08-10 13:34:47Z INFO central-connect[3660]:271 main:: -  got response of po
    ll for SSO. Status: requested backupExpected:                                   
                                                                
  • Hey ,

    You can check the status of the central here: https://centralstatus.sophos.com/

    Plus, you can also perform a nslookup & telnet on the XG 

    #nsloookup utm-cloudstation-us-east-2.prod.hydra.sophos.com
    #telnet utm-cloudstation-us-east-2.prod.hydra.sophos.com

    And are you seeing any errors popping up from the central while accessing ? 

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Technical Account Manager 3 | Cyber Security Evolved


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.