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Sophos Connect on Windows Server

Hello,

I tried to install Sophos connect to a windows server 2016 to run server as a client. I installed it, I Imported the config file but when I Try to connect it says OpenVPN service is not available. I looked for the services but everything is running. My suspicious is windows server cannot run as a client. Any ideas?? Thanks you!

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Vivek Jagad 9 months ago in reply to TheMonzel +2 verified

LTSC are not supported TheMonzel

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0 Vivek Jagad 10 months ago

Hello Angelos Zikos1,

Thank you for reaching out to the community, which version of sophos connect you are using?
Between you can download the latest version of the Sophos Connect (IPSec and SSLVPN Client) - https://www.sophos.com/en-us/support/downloads/utm-downloads

What is the built of your Windows Server 2016 can you share more details on that ?

Thanks & Regards,
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0 Angelos Zikos1 10 months ago in reply to Vivek Jagad
Hello!
Sophos connect versions are

Sophos Connect service 2.2.75.0506

strongSwan service 5.9.5

OpenVPN service 2.5.6.0

And Windows Server 2016 build is 1607
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0 Vivek Jagad 10 months ago in reply to Angelos Zikos1

Can you provide error screenshot you are receiving Angelos Zikos1

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0 Angelos Zikos1 10 months ago in reply to Vivek Jagad
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0 Vivek Jagad 10 months ago in reply to Angelos Zikos1

Are you able to find the Sophos connect services & OpenVPNService under services.msc ? Angelos Zikos1

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0 Angelos Zikos1 10 months ago in reply to Vivek Jagad

Both running...
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0 Vivek Jagad 10 months ago in reply to Angelos Zikos1

Then have you tried uninstalling and re-installing the client and ensure no other similar client is active like legacy SSL client or something similar !!

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Vivek Jagad | Team Lead, Global Support & Services

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0 Angelos Zikos1 10 months ago in reply to Vivek Jagad

I have tried that many times... still nothing.. I also turned off windows firewall in case that something is wrong with that...
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0 Vivek Jagad 10 months ago in reply to Angelos Zikos1

Can you share the scvpn logs from the following directory "C:\Program Files (x86)\Sophos\Connect"

Thanks & Regards,
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0 Angelos Zikos1 10 months ago in reply to Vivek Jagad
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0 Vivek Jagad 10 months ago in reply to Angelos Zikos1

you can open the scvpn text document, that will have the log information !!

Thanks & Regards,
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Vivek Jagad | Team Lead, Global Support & Services

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0 Vivek Jagad 10 months ago in reply to Angelos Zikos1

you can open the scvpn text document, that will have the log information !!

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_______________________________________________________________

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0 Angelos Zikos1 10 months ago in reply to Vivek Jagad

2022-07-14 12:21:37PM [4644] inf Starting Sophos Sophos Connect version 2.2.75.0506
2022-07-14 12:21:37PM [4644] dbg Initializing protected storage
2022-07-14 12:21:37PM [4644] inf Logged on user is VMI258713\Administrator
2022-07-14 12:21:37PM [4644] dbg Starting the auto-importer
2022-07-14 12:21:37PM [4644] inf Initializing strongSwan
2022-07-14 12:21:40PM [4644] dbg strongSwan version 5.9.5 has been started
2022-07-14 12:21:40PM [4644] inf Initializing open vpn service
2022-07-14 12:21:40PM [4644] dbg Starting the communications module
2022-07-14 12:21:40PM [4644] dbg Starting HTTP server on 127.0.0.1:60110
2022-07-14 12:21:40PM [4644] inf Sophos Connect started
2022-07-14 12:21:45PM [8144] dbg Sending telemetry data to sftelemetry.sophos.com:443
2022-07-14 12:21:52PM [4272] dbg ssl01.hbbody.com VPN state changed to connecting
2022-07-14 12:21:52PM [4272] dbg Starting tunnel (connecting)
2022-07-14 12:21:52PM [4272] dbg Can't create tunnel - failed to start ovpn
2022-07-14 12:21:52PM [4272] dbg State is connecting, setting to disconnected
2022-07-14 12:21:52PM [4272] dbg ssl01.hbbody.com VPN state changed to disconnected
2022-07-14 12:21:52PM [4272] dbg Sending notification: OpenVPN service is not available
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+1 Vivek Jagad 10 months ago in reply to Angelos Zikos1

The logs shared matches with the known issue list - https://support.sophos.com/support/s/article/KB-000036055?language=en_US
[NCL-1380/NCL-1382] where in “OpenVPN service is not available” not available while connecting SSL VPN from windows 7 and 8.

Can you try installing the Sophos Connect Client on another machine which has Windows Server 2016 with 1607 Build ?

Thanks & Regards,
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0 Angelos Zikos1 10 months ago in reply to Vivek Jagad

I just tried.. still the same problem...you think the problem is that it is a windows server? I tried on windows pc and worked fine..
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0 Vivek Jagad 10 months ago in reply to Angelos Zikos1

Yup, the latest windows OS like 10 are supported well, I am suspecting a similar issue as mentioned above with the known issue with the windows server too.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

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0 TheMonzel 9 months ago in reply to Vivek Jagad

I seem to have the same problem on Windows 10 LTSC Versions. I got a support Case (05483174) for this, but were not have a deeper look with the support.

The legacy client worked fine on those devices.
I will update the support case and come back, if there are any news.
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+2 Vivek Jagad 9 months ago in reply to TheMonzel

LTSC are not supported TheMonzel

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0 TheMonzel 9 months ago in reply to Vivek Jagad

Just found this in another topic -.-
(Sophos Connect - OpenVPN service not available - Windows 10 LTSB (IoT) - Discussions - Sophos Firewall - Sophos Community)

yeayyy
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0 Vivek Jagad 9 months ago in reply to TheMonzel

TheMonzel, check the following doc:
> https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/VPN/RemoteAccessVPN/VPNSophosConnectClient/index.html#sophos-connect-client-compatibility-with-platforms

Thanks & Regards,
_______________________________________________________________

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0 TheMonzel 9 months ago in reply to Vivek Jagad

For anyone seeing this - Vivek Jagad and I had discussion about ARM/LTSC/IoT and that LTSC/IoT is equal to ARM and that those editions can be a x86/x64 system. The docs does not cover those cases. Vivek is going to have a deeper look internally, raised a service request and will update us all once there are more infos
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