I am having an issue with one of our customers setup. In all their infrastructure we have created route based VPNs. On all the appliances, things run perfectly fine.
On one firewall cluster though, the VTI (XFRM) interface is not shown in the network interface table after creating the route based VPN. In CLI i see the interface is created, it is just not shown in the GUI. Is anyone else experiencing this issue?
Deleting, recreating the tunnel, rebooting all didn't solve the issue. We're running v18mr2 on a cluster of 115's.
Unfortunately Sophos Support has been a joke in this case. I was simply sent a link to the video on how to create a route based VPN and was told to "contact my partner" if it still doesn't work. We have been a fully certified Sophos partner for many years and have performed many implementations.
Could you show us a screenshot of your Interfaces?
Hi, I sure can.
As seen in the CLI screenshot, the interface is actually created, it is just not shown in the GUI.
BasSanders : Please check below thread if that may help you to fix this issue, if your setup details similar to this one. community.sophos.com/.../441193
Regards,Vishal RanpariyaTechnical Account Manager | Sophos Technical SupportSophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts | If a post solves your question use the 'This helped me' link.
It was indeed hidden under the VLAN that was configured on the WAN interface. Thank you!
I strongly suggest Sophos to either auto-show it under the interfaces, or at least show the operator there is another interface under it.
Hi BasSanders : Thanks for your confirmation. I am glad that issue has been fixed now. I will discuss your feedback with my team.
Thanks Vishal_R for helping to answer this question.
BasSanders - Yes, we are forwarding this over to the XG Product Team as a UI improvement request.