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[Sophos Notification] Advisory: Sophos XG Firewall - Issues registering with Sophos Central

FloSupport

Hi Community,

Sophos is investigating reports of XG Firewall users who are experiencing errors trying to register to Sophos Central.

  • The following message is shown: "Temporary error while accessing Sophos Central".

This article has been published and will be updated when more information is available.

Regards,



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  • 0 in reply to FloSupport

    I am also not able to register my Sophos XG 115 with Sophos Central. He is currently on v18 and, after entering the account data, after a few moments the message in red appears saying that the operation has expired. I had already registered the appliance at another time, but now I can't.

    Follows the image of the error and also the Chrome console recording errors in the application.

     

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  • FormerMember
    0 FormerMember in reply to Rogerio Minatel

    Hi Rogerio Minatel,

    The error suggests that it might be the issue with the Sophos Central credentials.

    I tried to replicate the issue in my LAB and I was able to register the firewall to the central without any issue. 

    Please try to login to the central account with the same account detail to make sure you are able to login the central.

    Please use central admin account credentials to register firewall with the central. 

    Please check this KB Article for the detail: Sophos XG Firewall: How to enable Sophos Central Management

    Thanks,

     

  • 0 in reply to FormerMember

    H_Patel,

    the credentials were correct, I had already verified that. So much so that I logged into Sophos Central and other Sophos services with the same credentials.

    However, it worked!
    Something happened in this interval, because, I tried a little while ago, and a new notification appeared in yellow (which I did not pay attention to getting the content), but on the Chome console appeared "Central Synchronization Registration failed Device is already registered with Sophos Central". After that, I went to check it out at Central and the firewall was there!

    Thank you anyway!

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