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Discussions [Sophos Notification] Advisory: Sophos XG Firewall - Issues registering with Sophos Central

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[Sophos Notification] Advisory: Sophos XG Firewall - Issues registering with Sophos Central

FloSupport over 5 years ago

Hi Community,

Sophos is investigating reports of XG Firewall users who are experiencing errors trying to register to Sophos Central.

The following message is shown: "Temporary error while accessing Sophos Central".

This article has been published and will be updated when more information is available.

Regards,

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0 Akeem Mckenzie over 5 years ago

Hey,

I experienced the same problem.

Sophos Support said that i should try registering the XG using Incognito Mode.
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0 FloSupport over 5 years ago in reply to Akeem Mckenzie

[Update - 8/18/2019 7pm EDT]

An update was released, and we are seeing successful Sophos XG Firewall registrations with Sophos Central now.

Any users still experiencing issues related to XG and Central registration are requested to contact support and reference this article for further investigation.

Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Akeem Mckenzie over 5 years ago in reply to FloSupport

Will test later and respond.
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0 Akeem Mckenzie over 5 years ago in reply to FloSupport

Will test later and respond.
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