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Web Interface Login Failed 17.03

Hello,

I followed the installation etc, provided a password etc. I couldnt login with the password i have chosen during the setup.

So,

In the Main Menu of the console i picked 2 System, and then 1 - Set Password.

I the provide, on the web, user: admin

And password as password that i configured during the initial setup wizard and then re-entered it from the console.

Then i rebooted the thing.

In the end, i cant log in.

Weird.

What am I doing wrong?

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0 sachingurung over 6 years ago

Hi,

Please refer to, Sophos Firewall: How to reset the admin password and reset the password. If you are still not able to login then let us know.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 l0rdraiden over 6 years ago in reply to sachingurung

I have had the same issue a couple of times.

1st time I reinstalled everthing from scratch (KVM)

and now it happend again after a reboot, I have reseted the password using the comand line (the menu below) not the troubleshoting method you posted, and still it doesn't work.

community.sophos.com/.../4621.2017_2D00_09_2D00_04-15_5F00_27_5F00_04_2D00_cyberoam-_2D00_-Xshell-5.png

I mean I can log in in console, change the pasword, login againg and again, but if I try to login in the web interface it simply says login failed.

How can I fix this? why is happening?
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0 sachingurung over 6 years ago in reply to l0rdraiden

Hi,

I would like to understand how did you reset the password from that section of the command line? Try to reset the from SFLoader as suggested in my previous response then upgrade to the latest firmware and monitor if the issue persists.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 l0rdraiden over 6 years ago in reply to sachingurung

I changed the password in this menu, the funny thing is that I could log in this menu but I could not login, in the web interface with the same password. If I remember well I upgraded from MR-5 to 6 and after the reboot this happened.

I will try the method you suggested.
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0 sachingurung over 6 years ago in reply to l0rdraiden

This option should work, I tested it in my local XG and it works well. Do you use any special character in the password?

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 l0rdraiden over 6 years ago in reply to sachingurung

I have updated the password, now without the special charanter "." and now it works... for now.

What doesn't make sense is that I could log in both CLI and webinterface with a password with a special character and suddenly it doesn't work. I consider this still a bug.

On the other hand does the password support special characters? I don't see anywhere that it doesn't.
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0 Big_Buck over 6 years ago in reply to l0rdraiden

Hello

If you have many languages installed on your Windows desktop, that is a very common issue. Keyboard may change from an application to the other with the user unknowing it. Notepad is your best friend to rapidly double check what your are typing. On a console, and in "Control Panel" I always remove all keyboards and languages but US. And I use a "physical" US keyboard.

Paul Jr
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0 Big_Buck over 6 years ago in reply to l0rdraiden

Hello

If you have many languages installed on your Windows desktop, that is a very common issue. Keyboard may change from an application to the other with the user unknowing it. Notepad is your best friend to rapidly double check what your are typing. On a console, and in "Control Panel" I always remove all keyboards and languages but US. And I use a "physical" US keyboard.

Paul Jr
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0 WizardofCOR over 5 years ago in reply to Big_Buck

Same issue here. Brand new install, select nice complex admin password, can't login to web console.

Go into Admin console, type a very simple password, reboot, login to same admin console successfully - go back to attempt a web console login, failure.

This isn't setting a good impression, unfortunately. Will have to try a complete nuke.
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0 WizardofCOR over 5 years ago in reply to WizardofCOR

Complete reset corrected it. No spaces or special characters in password, was able to login. Whew!
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0 Gabriel Steinbach over 5 years ago in reply to WizardofCOR

I have the EXACT same issue - setup a nice password (no special characters or spaces) and suddenly I cannot login to the local admin interface.

This is the 2nd XG this has happened to me on - so I'm confident it is NOT me. What is going wrong here? I'm clearly not the only one right?
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0 LuCar Toni over 5 years ago in reply to Gabriel Steinbach

I am working with lastpass for decades and never had such an issue before.

Maybe this is a minor "layer 8 issue"? Not sure...

Can you reproduce this issue with a password?

Its all about "Is it reproducible?".

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0 Gabriel Steinbach over 5 years ago in reply to LuCar Toni

That wasn't my screen shot above, I KNOW the password. It's not stuck in a password manager.

I feel like it has something to do with when I associate the XG to a client account, that is does something to the locally set password. Hey I'll admit, I'm new, but I really don't get it. I set the password, now it doesn't work.

I keep thinking I'm missing something.
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0 LuCar Toni over 5 years ago in reply to Gabriel Steinbach

I was pointing to the fact that i never saw this issue right now, because i work with a password storing tool which infact always enter the proper password.

So i am not sure, how this can happen.

What do you mean with associate the XG to a client account?

You setup the XG properly and register it to the customer?

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