Thread Info
  • State Suggested Answer
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 15 replies
  • Answers 2 answers
  • Subscribers 44 subscribers
  • Views 31705 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Web Interface Login Failed 17.03

JacekG

Hello,

I followed the installation etc, provided a password etc. I couldnt login with the password i have chosen during the setup.

So,

In the Main Menu of the console i picked 2 System, and then 1 - Set Password.

I the provide, on the web, user: admin

And password as password that i configured during the initial setup wizard and then re-entered it from the console.

Then i rebooted the thing.

In the end, i cant log in.

Weird.

What am I doing wrong?



This thread was automatically locked due to age.
Parents Reply Children
  • 0 in reply to l0rdraiden

    Hi,

    I would like to understand how did you reset the password from that section of the command line? Try to reset the from SFLoader as suggested in my previous response then upgrade to the latest firmware and monitor if the issue persists. 

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    I changed the password in this menu, the funny thing is that I could log in this menu but I could not login, in the web interface with the same password. If I remember well I upgraded from MR-5 to 6 and after the reboot this happened.

    I will try the method you suggested.

  • 0 in reply to l0rdraiden

    This option should work, I tested it in my local XG and it works well. Do you use any special character in the password?

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    I have updated the password, now without the special charanter "." and now it works... for now.

    What doesn't make sense is that I could log in both CLI and webinterface with a password with a special character and suddenly it doesn't work. I consider this still a bug.

     

    On the other hand does the password support special characters? I don't see anywhere that it doesn't.

  • 0 in reply to l0rdraiden

    Hello

    If you have many languages installed on your Windows desktop, that is a very common issue.  Keyboard may change from an application to the other with the user unknowing it. Notepad is your best friend to rapidly double check what your are typing.  On a console, and in "Control Panel" I always remove all keyboards and languages but US.  And I use a "physical" US keyboard.

    Paul Jr 

  • 0 in reply to Big_Buck

    Same issue here.  Brand new install, select nice complex admin password, can't login to web console.

    Go into Admin console, type a very simple password, reboot, login to same admin console successfully - go back to attempt a web console login, failure.

    This isn't setting a good impression, unfortunately.  Will have to try a complete nuke.

  • 0 in reply to WizardofCOR

    Complete reset corrected it.  No spaces or special characters in password, was able to login.  Whew!

  • 0 in reply to WizardofCOR

    I have the EXACT same issue - setup a nice password (no special characters or spaces) and suddenly I cannot login to the local admin interface. 

     

    This is the 2nd XG this has happened to me on - so I'm confident it is NOT me. What is going wrong here? I'm clearly not the only one right? 

     

  • 0 in reply to Gabriel Steinbach

    I am working with lastpass for decades and never had such an issue before. 

    Maybe this is a minor "layer 8 issue"? Not sure... 

    Can you reproduce this issue with a password? 

    Its all about "Is it reproducible?". 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    That wasn't my screen shot above, I KNOW the password. It's not stuck in a password manager. 

    I feel like it has something to do with when I associate the XG to a client account, that is does something to the locally set password. Hey I'll admit, I'm new, but I really don't get it. I set the password, now it doesn't work. 

    I keep thinking I'm missing something. 

Unfiltered HTML