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Sophos mobile and Android Enterprise

Once I have configured android enterprise in a Samgsung A52, I have the problem that the native Samsung applications disappear, and occasionally the gallery presents me with problems, since when I take a photo I cannot visualize because I cannot find an application to do it.

I have reviewed each policy in none I have application restrictions, in the same way I have tried to install the application but it returns an error: "completely failed".

I tried to give permission to another application like google photos but it doesn't work.

Someone has had something similar. ?




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  • Hi,

    This has been raised to our internal team and was able to observe that there is a bug in our policy related to the system app which leads to this.

    It's been observed that it works only for the Device Owner though - not for the work profile. Our team is currently looking to it. Please raise a case ID and share it with us. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer | Global Community and Digital Customer Support
    Connect, Engage, Earn Rewards - Join the Sophos Community
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