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Link checker stopped working

Wayne Franklin

It seems with Android 10, Sophos is no longer listed as an option for default browser, so the link checker is inoperable. Anyone have a solution for this? Is there a way to report bugs?



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  • 0

    Hi  

    I have checked this with our team and seems that this is something which would require an in-depth investigation and hence I would request you to open a support case and PM me the case details. 

    Shweta

    Community Support Engineer | Sophos Technical Support
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  • 0 in reply to Shweta

    I am experiencing the same problem. I don't have an enterprise license, so I'm not allowed to open a support case. This is a bug in the Sophos Mobile app.

    I submitted the following support request but the support person directed me to this community forum. Can you provide a solution?

    My support request:  Link checker in Sophos Mobile (now Intercept X for mobile) won't work because Intercept X does not appear in the Android system's list of available browser apps. In order to turn on link checker, I am instructed to select Intercept X as my default browser in Android settings. But Intercept X is not presented as an option there. The developer needs to properly register the app as a browser with the Android OS. This is Android version 10.

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  • 0 in reply to Shweta

    I am experiencing the same problem. I don't have an enterprise license, so I'm not allowed to open a support case. This is a bug in the Sophos Mobile app.

    I submitted the following support request but the support person directed me to this community forum. Can you provide a solution?

    My support request:  Link checker in Sophos Mobile (now Intercept X for mobile) won't work because Intercept X does not appear in the Android system's list of available browser apps. In order to turn on link checker, I am instructed to select Intercept X as my default browser in Android settings. But Intercept X is not presented as an option there. The developer needs to properly register the app as a browser with the Android OS. This is Android version 10.

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