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malware on mac

Hello, I am currently a home sophos user and I have malware that my software cannot delete. I am also a mac user. Are there free tools that mac users can use to remove malware or do I have to upgrade to the premium service?

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0 Gowtham Mani over 6 years ago

Hi Jacob Kneeman,

Can you share us some additional details on this malware that you are reporting about? Did Sophos home detect it? Is there any detection name and file path?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
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0 Js tech1503 over 5 years ago

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0 Shweta over 5 years ago in reply to Js tech1503

Hi Js tech1503

Could you please provide more details about the detection name or the error message you are receiving? Also please let us know which Sophos product you are referring to?

Shweta

Community Support Engineer | Sophos Technical Support
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