Sophos Email customers using IP-based mailflow rule connectors must migrate to certificate-based configuration by March 31st. To see if you're affected Click Here.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 3 replies
  • Subscribers 17 subscribers
  • Views 2404 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to schedule reports

Stuart James

As soon as I click on "Send an email" (either of them), the "Save Report Template" gets greyed out.

Is this happening to everyone else, or is it just a problem for my customers?



This thread was automatically locked due to age.
  • +1

    Hello Stuart,

    Thank you for contacting the Sophos Community.

    You need to check the additional box, "Email attachments cannot be encrypted, and therefore are not recommended for reports containing Personally Identifiable Information (PII). Please check the box to confirm that you understand, and wish to proceed.", after this you need to assign a valid recipient, after this you should be able to save the report.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to emmosophos

    I cannot believe I didn't see that. It even says I have to click the box :)

    Thanks - working now.

  • 0

    Must admit I've been slack getting around to setting these reports up, but it appears you can only schedule reports to go to people assigned Administrator roles in Sophos Central. That's a setback.

    Should be able to select any mailbox in the list of recipients for reports. I don't want to have to make customers an administrator just so they can receive a monthly summary of what's occurred.

      FYI

Unfiltered HTML