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Discussions Unable to schedule reports

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Unable to schedule reports

Stuart James 3 months ago

As soon as I click on "Send an email" (either of them), the "Save Report Template" gets greyed out.

Is this happening to everyone else, or is it just a problem for my customers?

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emmosophos 3 months ago +1 verified

Hello Stuart, Thank you for contacting the Sophos Community. You need to check the additional box, " Email attachments cannot be encrypted, and therefore are not recommended for reports containing…

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+1 emmosophos 3 months ago

Hello Stuart,

Thank you for contacting the Sophos Community.

You need to check the additional box, "Email attachments cannot be encrypted, and therefore are not recommended for reports containing Personally Identifiable Information (PII). Please check the box to confirm that you understand, and wish to proceed.", after this you need to assign a valid recipient, after this you should be able to save the report.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Stuart James 3 months ago in reply to emmosophos

I cannot believe I didn't see that. It even says I have to click the box :)

Thanks - working now.
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0 Stuart James 3 months ago in reply to emmosophos

I cannot believe I didn't see that. It even says I have to click the box :)

Thanks - working now.
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