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Email Delays

Oliver Clinch over 2 years ago

Doing a spot check to see if anyone else is experiencing email delays.

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[edited by: Raphael Alganes at 9:12 AM (GMT -7) on 2 Jun 2023]

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Oliver Clinch over 2 years ago in reply to Steve Spragg +1

Got off with support. It looks like it was a global issue for multiple customers. My emails are now flowing through successfully.

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0 Chriz over 2 years ago

Still have the problem with some emails
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0 Steve Spragg over 2 years ago in reply to Chriz

This problem has never gotten better. We experienced yesterday's outage (Claimed to be fixed, but still seeing the issue).
We also got a report from our CFO that an encrypted email took 2 weeks to release. Still investigation with Sophos, but symptoms present in an identical way to all of our other email delivery delays. Trying to identify how widespread that issue is.

Our case was opened on 05/19/2022 and it still has not been resolved, in fact we can barely get anyone to talk to us.

Have talked to the Director over the product line to discuss our difficulties and have observed 0 improvement since.
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0 LuCar Toni over 2 years ago in reply to Steve Spragg

Which datacenter are you using?

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0 Steve Spragg over 2 years ago in reply to LuCar Toni

Oregon (US-West-2)
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0 emmosophos over 2 years ago in reply to Steve Spragg

Hello Steve,

I am sorry to hear you’re experiencing issues with Delay email.

May know the Case ID you have with us related to this.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
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0 emmosophos over 2 years ago in reply to Steve Spragg

Hello Steve,

I am sorry to hear you’re experiencing issues with Delay email.

May know the Case ID you have with us related to this.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
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