Sophos Email customers using IP-based mailflow rule connectors must migrate to certificate-based configuration by March 31st. To see if you're affected Click Here.

Discussions Email Delays

Sophos Email requires membership for participation - click to join

Thread Info

State Not Answered
Locked Locked
Replies 10 replies
Subscribers 20 subscribers
Views 4408 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Email Delays

Oliver Clinch over 2 years ago

Doing a spot check to see if anyone else is experiencing email delays.

Added tags
[edited by: Raphael Alganes at 9:12 AM (GMT -7) on 2 Jun 2023]

Top Replies

Oliver Clinch over 2 years ago in reply to Steve Spragg +1

Got off with support. It looks like it was a global issue for multiple customers. My emails are now flowing through successfully.

Parents

0 Steve Spragg over 2 years ago

Yes, have been for more than a week
It's sporadic, but when it is happening all messages have a 5-20 minute delay.

Case open with support and getting nowhere, claiming that they are not seeing a problem.
Cancel
Vote Up 0 Vote Down

Cancel
0 Oliver Clinch over 2 years ago in reply to Steve Spragg

Thank you for letting me know, Steve. We're having multiple hour delays as of today and experienced the same issue as you in the past 2 weeks. Getting nowhere with our case as well. We've seen this in the past and it was an issue internal to Sophos. Email headers are showing the delay with Sophos as of right now.
Cancel
Vote Up 0 Vote Down

Cancel
0 Steve Spragg over 2 years ago in reply to Oliver Clinch

No problem!
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Steve Spragg over 2 years ago in reply to Oliver Clinch

No problem!
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 Oliver Clinch over 2 years ago in reply to Steve Spragg

Got off with support. It looks like it was a global issue for multiple customers. My emails are now flowing through successfully.
Cancel
Vote Up +1 Vote Down

Cancel
0 Steve Spragg over 2 years ago in reply to Oliver Clinch

Still waiting on hold myself.

Did they say if this would be the root cause of the delays over the past couple of weeks, or just an issue that was specific to today?

https://centralstatus.sophos.com/

Very non-specific on the problem or resolution.
Cancel
Vote Up 0 Vote Down

Cancel