Anyone had any luck getting bulk email approved?

Hello there,

Thank you for contacting the Sophos Community.

You should make the request directly from your Central Account, if after the time your user doesn't have the Bulk privileges, you can reach out to Sophos Support so they can reach out to the team in charge of enabling Bulk permissions for the users that your specify.

Regards,

Hello wenti gels,

Thank you for reaching out to the community, this are the useful KB articles below:

> Sophos Central Email: Sender rate limit: https://support.sophos.com/support/s/article/KB-000040565?language=en_US#

> Mailboxes: https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/Mailboxes/index.html

Administrators should be able to do this themselves.  Why does sophos not allow system administrators to approve?  This is very worrying for the future of IT.  I will personally be sticking with products that don't to take control from me.

Hello Eric,

Administrators are the ones that send the request, and the request is automatically approved, in some cases, this request fails, which is when a user should get in touch with Support.

Regards,

That is false.  I put in request yesterday, then put in ticket this morning.  Tech said I have to wait 72 hours for sophos to review the request.  This is OUR network, we are the ones that approve request on it.  You making administrators Ask sophos for permission is unacceptable.

This link specifically says you have to wait 72 hours, so it's not "automatically approved": Email sending limits and privileges - Sophos Central Admin

Hello,

Ahh, thank you for the clarification, I am sorry I misunderstood your point. As admin are the ones that tell Sophos what email addresses are going to be used to send emails for bulk.

But yes currently there’s a wait of 72 hours usually less for approving the privileges to the mailboxes you submit for this.

By automatically approved I meant to say after you do the submission no other step you need to follow, but yes isn't "automatic" in the sense of you select the user and add the privileges that I think is what you are looking for.

Regards,