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High amount of SPAM, settings seem fine

Hello community,

we are receiving a huge amount of spam daily, even though the anti-spam settings seem to be fine.

We adjust the anti-spam settings via the two sliders. Are there any more options for controlling spam?

 

Also, how can I check the current database version? The update policy is applied, but I cant tell if it really is updating anything for PureMessage.

Thanks in advance.



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  • Hi  

    Unfortunately, that is the only option available for the SPAM settings. 

    When you set up updates policy, it updates Sophos Virus library and Anti-Virus engine not the Pure Message for Microsoft Exchange.

    You need to manually upgrade the Pure Message for Exchange version.

    Could you please provide more description on which database version do you want to know? Is it Pure message for Exchange version?

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
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  • Hello Jasmin, 

     

    thanks for the quick reply. 

     

    Jasmin said:

     

    You need to manually upgrade the Pure Message for Exchange version.

     

     

    Can you tell me how I can do that?

     

    Thank you.

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