Feedback Guidelines
Provide feedback and suggestions for our online help, startup guides, knowledge base, and videos

If your feedback is on existing content, please include the URL or title of the relevant page in the description.

Response Time
We’ll respond to your feedback and update our documentation as soon as we can.

  • Support subscription. Home User

    woter324
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    Hi, Could you add details of how your support subscription requirement to update more than three times affects home users, please? https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/BackupAndFirmware/Firmware...

  • Provide details on how home users can upgrade their firewalls.

    woter324
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    Following your documentation here when I try, I get the error: From a community query, I am being told to update my firewall which I have to do manually as the update is not available yet. Thanks

  • Sophos Central ConnectWise Integration API permissions update

    Robert Fillion
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    We initially created the API before the update to allow closing of tickets but didn't finish the setup. We went back to it now and completed the setup and while tickets were created, if the alert was acknowledged in Sophos, it was not closing the ticket...

  • Sophos Central ConnectWise Integration API permissions update

    Robert Fillion
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 0 Comments
    We initially created the API before the update to allow closing of tickets but didn't finish the setup. We went back to it now and completed the setup and while tickets were created, if the alert was acknowledged in Sophos, it was not closing the ticket...

  • KB Article is outdataed and archive not longer maintained

    Markus Neuenhausen
    • Feedback
    • Under Review on
    • UTM
    • 1 Comment
    Dear all, the KB article https://support.sophos.com/support/s/article/KB-000043162?language=en_US points a to archive of firmware versions which isn't supported for UTMs any longer. The last entry with hardware installer for UTM is from 2023-06-22...

  • Volume Shadow Copy KB article conflict?

    Nicholas P
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 2 Comments
    Hi, these two articles seem to have conflicting information and I wondered if one perhaps requires a clarification? The first details VSS and how to remediate if malware is detected: https://support.sophos.com/support/s/article/KB-000037996?language...

  • Link to "NEW" Custom Dashboard Doc and then blocking feedback (this page) the link on the page sent to.

    Larry Wright
    • Feedback
    • Under Review on
    • Sophos Email
    • 1 Comment
    If you are going to give users a link to a new feature documentation then give a link to that documentation page and not to the general documentation for every product. Forcing the user to then have to search for that documentation makes no logical sense...

  • Sophos Intercept X for Mobile help documentation (Android) - suggest addition of simple examples or further reference links.

    3quarks
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 2 Comments
    Hello, I know you are primarily an enterprise solution provider, however I'm a retired engineer (not EE) who has found Intercept X to be a marvelous netsec tool. Many thanks on behalf of we individual users! What I would like to see added to the Help...

  • Document out of date

    DavidSain
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 3 Comments
    https://support.sophos.com/support/s/article/KB-000042194?language=de This shows Azure AD, not EntraID. The flow is a little different. As a side note, this was not the correct document for me to review - In Central, under a customer's directory service...

  • Provisioning File Automatically imports any configuration changes you make later

    StevenSultana
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    More details about this process would be illuminating. Does the provisioning file force the client to always check for an updated configuration? Or must the end-user manually re-import the provisioning file (or via GPO etc) for the automatic updates...
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