Feedback Guidelines
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Response Time
We’ll respond to your feedback and update our documentation as soon as we can.

  • Second Radius server is mandatory

    Jens Lattke
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    In an enterprise environment it is absolutely mandatory to have more than one radius server (e.g. for two NAC-Devices doing the authentication). To us it's already tragic that we can not realise this on our APX Access Points. But we've just seen that...

  • Group SSL VPN Policies documentation is not accurate

    JWCLT
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    The section that reads: Group SSL VPN policies : Remote access SSL VPN policies of the user's groups. The field only appears if the following conditions are met: The user is part of multiple AD groups. At least two of these groups are part...

  • Device Access services details

    StevenSultana
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    For this page: https://docs.sophos.com/nsg/sophos-firewall/20.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Administration/DeviceAccess/DeviceAccessLocalServiceACL/index.html Not all services are listed/described. Eg. IPSec, or RED. Other services...

  • Sophos XGS import doesn't recognize generated tarball

    Skyler Anderson
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 2 Comments
    I want to create a WebFilterException template for use on several XGS firewals. I extracted edited the Entites.xml file to strip out the built-in entries. Then in terminal "tar cvf O365_Exceptions.tar Entities.xml". The resulting file will not import...

  • Sophos Central Admin Multi-factor authentication

    StevenSultana
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    The instructions for "Add another authentication option for multi-factor authentication" are outdated. Step 2 "Click your account name and click Manage Login Settings" should now say "Click your account name and click Change password". https://docs...

  • SORBS

    Chris Herzog
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 1 Comment
    Under https://docs.sophos.com/nsg/sophos-firewall/20.0/help/en-us/webhelp/onlinehelp/AdministratorHelp/WebServer/ProtectionPolicies/WAFProtectionPolicyAdd/index.html (the documentation to add a Web protection Policy) SORBS is listed as source fpr the...

  • Don't show the "clean & block" button in Threat Graph if a user doesn't have XDR

    itskdog
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    We only have regular Intercept X provided as part of our school ISP, but the "Clean & Block" button in a threat graph always fails as we cannot add blocked items. This is also not mentioned on the Threat Graph documentation page, either.

  • Not useful - https://support.sophos.com/support/s/article/KB-000046133?language=en_US

    umesh prajapati
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    I raised 1 issue related Sophos Connect 2.3 version & you added some KBA below link. https://support.sophos.com/support/s/article/KB-000046133?language=en_US Above KBA link is not useful because if we will follow KBA step then we will have to...

  • It needs to be clearer that you need to set the region in the local GUI before joining the access point to central

    Jamie Minter
    • Feedback
    • Under Review on
    • Sophos Wireless
    • 3 Comments
    It needs to be clearer that you need to set the region in the GUI before joining the access point to central

  • Explicitly mention "Threat Graph does not create cases for ML PUA detections" in the Threat Graph KBAs

    Michael Mierzwa
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    The KBA for Threat Graphs and Threat Graph analysis both fail to mention the core limitation that ML PUA events do not generate threat cases. https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/ThreatAnalysisCenter/ThreatGraphs/index...
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