Feedback Guidelines
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  • Online Admin Help instructions are missing detail for "1. turn on the RED provisioning service."

    deejinoz
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 2 Comments
    URL: https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Network/Interfaces/REDInterfaces/HowToArticles/REDSetupAutomatically/index.html First section identifies step one, as follows: How automatic provisioning...

  • Sophos documentation gets worse every day

    Mark Adedeji
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    Providing detailed instructions for Jamf is mighty helpful to your customers who use Jamf. However your customers also use other MDM solutions too. We use Kandji - how about a similarly detailed article for us?! We find that Sophos documentation gets...

  • Sophos Central: Provide Wildcard Config Example for Sophos XG Firewalls Web Filter Exceptions

    philbert
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 3 Comments
    Please provide Wildcard Config Example for your own Firewall Product, like Sophos XG. Don't let customer puzzle to try to get the Config right. https://docs.sophos.com/central/customer/help/en-us/PeopleAndDevices/ProtectDevices/DomainsPorts/index...

  • HOW I CAN EDIT THE NAME OF USER SINC WITH AD

    rodriguez Jorman
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 2 Comments
    I HAVE MULTIPLERS USER THAT HAVE THE NAME OF THE USER BAD THIS USERS HAVE BEEN SINCRONIZATED WITH AD SERVER

  • Documentation

    Charles Dunn
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    How about when you send a notification about a service being down or a process that needs to be done, you link the ACTUAL help document instead of taking people to the home page where the search doesn't even work half the time.

  • Installing the Sophos Plugin to Outlook

    DavidSain
    • Feedback
    • Under Review on
    • Phish Threat
    • 1 Comment
    This document is kind of a mystery. The installation points to a generic Microsoft document. https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/PhishThreat/SystemSettings/PTOutlookAddin/InstallOutlookAddinPhishThreat/index.html#deploy...

  • Link to how to article from generic article

    DavidSain
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 3 Comments
    This article about Sophos Switch stacking is great. https://support.sophos.com/support/s/article/KBA-000009707?language=en_US However it doesn't tell us HOW to make this happen, nor does it link to such an article. From what I hear switch stacking is...

  • You tell us what to do, it would be useful to know how to get to the policy tester, your guide doesn't mention that it is the most relevant info of all

    Duncan Smith
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    You tell us what to do, it would be useful to know how to get to the policy tester, your guide doesn't mention that it is the most relevant info of all

  • Add step to check MacOS permissions for Sophos

    DJ Ciubotaru
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 4 Comments
    Page: Sophos Central Mac Endpoint: Update page on the Endpoint Self Help tool URL: https://support.sophos.com/support/s/article/KBA-000004921?language=en_US I ran into an issue where the Sophos Updater was failing - and no useful information was provided...

  • STAS - needs an overhaul

    Philip Gardner
    • Feedback
    • Completed (Minor Issue) on
    • Sophos (XG) Firewall
    • 1 Comment
    No GPO instructions out of the STAS setup https://www.sophos.com/en-us/medialibrary/PDFs/documentation/STAS_manual-en.pdf?la=en - guide is very out of date, only references UTM, does not include or reference XG/XGS
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