• Restore default DHCP address assignment

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    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    the current document only shows how to make the scope global, there is nothing that shows how to convert it to local.
  • Microsoft O365 exclusions should be pre-installed, and more readily available to make installing Office on endpoints functional

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    • Not Planned on
    • Sophos (XG) Firewall
    • 2 Comments
    Hello, I'm now aware of an exclusion import and enabling process for making Office 365 services functional, https://support.sophos.com/support/s/article/KB-000038173?language=en_US&c__displayLanguage=en_US The majority of business's use MSFT services...
  • Better information of Physical layout for mounting and cabling

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    • Under Review on
    • Sophos Wireless
    • 1 Comment
    It is very difficult to find (haven't found it) what mounting options look like in detail, including dimensions and part numbers. The cabling is also not clear, we sold AP6 420(e) and discovered on installation that the cabling only comes from the side...
  • SDD FW Upgrade regarding KB-000045830

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    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 4 Comments
    In the KB 000045830 you mention .... To upgrade the SSD firmware, enter the following command: system ssd upgrade .... that command is unknown on my XGS116, the correct command is system ssd update
  • Documentation error / Clarification on KB/s

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    • Sophos (XG) Firewall
    • 3 Comments
    Step 7 says " Enter the following for Limit : 10000" for a 10MB limit However, isn't this value suppose to kilobits per second - not kilo byes? Thus value should be 1250 ???
  • Bitlocker recovery key not working

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    • Under Review on
    • Central Endpoint & Intercept X
    • 0 Comments
    I've entered the recovery key but it's not working . What do I do to reset laptop to factory restore
  • Version is not showing

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    • Under Review on
    • Sophos Email
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    Rgerading: Upgrading the Outlook add-in. " You can find out which version you're using by looking at the add-in name and logo in your Microsoft 365 environment." The version is not showing in Integrated apps in M365 Admin center at all. https://doc...
  • Failsafe documentation incorrect

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    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 5 Comments
    https://support.sophos.com/support/s/article/KB-000036376?language=en_US
  • Sophos Email Security missing context in DLP page

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    • Under Review on
    • Sophos Email
    • 2 Comments
    URL: Data Loss Prevention Policy - Sophos Central Admin Missing context for Sophos Email Security, emails caught from outbound or even inbound sending files of particular importance, but it is permitted by users and admins. What options have admins to...
  • A Knowledgebase article covering 'unknown threats' or please stop relocating the knowledgebase to generic advice.

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    • Central Endpoint & Intercept X
    • 3 Comments
    https://support.sophos.com/support/s/article/KB-000039039?language=en_US has no specific new location even though the community.sophos page is where you are directed to as the new location. Going to said page you find generalised advise that doesn't cover...