Feedback - Product Documentation Feedback

Documentation details required

Vishal Bochare1
- Feedback
- Completed (Content Update) on 28 Jun 2023
- Phish Threat
- 1 Comment
Hi, The documentation page for Phish Threat Configuration requires to be updated with few more details. https://doc.sophos.com/central/customer/help/en-us/ManageYourProducts/PhishThreat/index.html In this page step.2 talks about " Verify your...
- 28 Jun 2023 7:32 AM
Captive Portal Mode for Standard Users

Edgar Ruiz
- Feedback
- Completed (Content Update) on 16 Nov 2023
- Central Endpoint & Intercept X
- 2 Comments
For instructions in: https://support.sophos.com/support/s/article/KB-000044202?language=en_US regarding Captive Portal Mode, this solution is useless if it requires admin credentials in an organization. How can we allow this to be enabled for team members...
- 26 Jun 2023 4:29 PM
Services Guide - Enhanced Support Plus HA Passive appliance

MattyG
- Feedback
- Under Review on 26 Jun 2023
- Sophos (XG) Firewall
- 0 Comments
It would be great if this services guide page for Enhanced Support Plus https://doc.sophos.com/support/help/en-us/services-guide/enhanced-plus/index.html included information about warranty coverage for the HA passive appliance or a link to where the...
- 26 Jun 2023 12:28 AM
All fine BUT not very helpful if you are dealing with a manual clean-up requirement on a Mac. We have a file called EICAR-AV-TEST stuck on a Mac, which is part of standard testing relating to obtaining Cyber Essentials Plus Certification.

Brian V Mays
- Feedback
- Under Review on 22 Jun 2023
- Central Endpoint & Intercept X
- 1 Comment
All fine BUT not very helpful if you are dealing with a manual clean-up requirement on a Mac. We have a file called EICAR-AV-TEST stuck on a Mac, which is part of standard testing relating to obtaining Cyber Essentials Plus Certification. I'm no Mac...
- 22 Jun 2023 9:21 AM
Lack of examples, accuracy and thoroughness

Philip Gardner
- Feedback
- Completed (Content Update) on 24 Jul 2023
- Sophos (XG) Firewall
- 2 Comments
Original instructions from https://support.sophos.com/support/s/article/KB-000039314?language=en_US Recovering bricked access points Download and extract the Sophos Flashing Tool . Run Sophos Flashing Tool.exe . Connect the access point directly...
- 20 Jun 2023 6:47 PM
550 5.7.1 XGEMAIL_0011 Command rejected

Roberto Santiago Martinez Hernandez
- Feedback
- Completed (Minor Issue) on 24 Jul 2023
- Sophos Email
- 1 Comment
I need help on an error log in remote host sending email to Sophos Gateway: "550 5.7.1 XGEMAIL_0011 Command rejected". I can´t find any description/solution on Sophos docs and community. Any help will be helpful.
- 19 Jun 2023 3:37 PM
Improve documentation on how to customize landing pages

Ryan Rosenberg
- Feedback
- Completed (Minor Issue) on 24 Jul 2023
- Phish Threat
- 0 Comments
The current documentation for the Phish threat module is lackluster at best. There is no documentation whatsoever on how to customize landing pages which makes it incredibly difficult to do anything custom. I can´t do anything custom based on the current...
- 8 Jun 2023 9:09 AM
Improve documentation on how to customize landing pages

Ryan Rosenberg
- Feedback
- Under Review on 8 Jun 2023
- Phish Threat
- 1 Comment
The current documentation for the Phish threat module is lackluster at best. There is no documentation whatsoever on how to customize landing pages which makes it incredibly difficult to do anything custom. I can´t do anything custom based on the current...
- 8 Jun 2023 9:09 AM
KB-000036212 Outdated Wildcard are supported according to Sophos Central | FALSE INFORMATION

ErnstBee
- Feedback
- Completed (Content Update) on 30 May 2023
- Sophos Email
- 2 Comments
KB-000036212 Outdated Wildcard are supported according to Sophos Central Allowing or blocking email addresses and domains Note : You can add a full email address or something like domainname.com . Our system does not support wildcard entries, so...
- 25 May 2023 7:02 AM
Remove contacting Microsoft Support as a work around from KB-000045035

Robert Fillion
- Feedback
- Completed (Content Update) on 24 Jul 2023
- Sophos Email
- 2 Comments
In the May 11th version and earlier Sophos Email: Mailflow configuration fails because of a disabled connector (KB-000045035) it is listed in the work around to contact Microsoft Support to enable the connector OR change the mailfow mode to inbound only...
- 16 May 2023 11:26 PM