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Sophos Endpoint issue on Windows 10 1903+

Hi,

I wondered if anyone else has had this issue.

On a clean build of Windows 10 1903/1909 Education/Enterprise/Professional with no GPOs applied, once Sophos Endpoint is installed the user receives multiple messages saying an app has been reset to defaults.

I've attached a screen shot of the error messages. They only appear once a user logs onto a machine.

I've downloaded the latest Sophos Endpoint Setup file from Cloud.Sophos and Windows 10 x64 1909 has been installed from the latest ISO downloaded from the Microsoft Volume Licensing website.

 

Windows does not have this error until Sophos is installed. It also works fine on Windows 10 1803.

 

Thanks,

Matt Courtman



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  • Hi,

     

    We've had a couple of Sophos technical staff remote on and look.

    The first said it was a Sophos issue, the second said it was Microsoft's issue, so as a last resort I decided to create a post on this forum.

     

    I stress it's a completely clean installation of Windows 10 1909 x64 on a standalone laptop, which works fine until Sophos Endpoint is installed.

    I have tried 5 different makes and models of laptop and all have the same issue after Sophos is installed.

    I have logged into my cloud account and downloaded the latest endpoint setup file.

     

    Logs have been captured and sent to Sophos, our case reference number is: 945185

     

    Thanks

     

    Matt

    IT Operations Manager

    Cromwell Community College

    E: mcourtman@cromwell.cambs.sch.uk

    P: 01354 697483

    M: 07818 452788

  • Hi  

    Thank you for the information and Case number, however, Case number seems to incorrect. May be last digit is missing here.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

  • Sorry it's 9455185, may be in the name of Jem Finch who works with me here at Cromwell.

    IT Operations Manager

    Cromwell Community College

    E: mcourtman@cromwell.cambs.sch.uk

    P: 01354 697483

    M: 07818 452788

  • Hi  

    Thank you for the correct case number.

    I'd request you to collect all the desired logs and upload them to the FTP to progress the case ahead.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

  • Hi Jasmin,

     

    We uploaded 3GB+ of files this afternoon via FTP as instructed by Sophos.

     

    Thanks

     

    Matt

    IT Operations Manager

    Cromwell Community College

    E: mcourtman@cromwell.cambs.sch.uk

    P: 01354 697483

    M: 07818 452788

  • Hi  

    Our Support engineer work with Jem Finch on the issue and they found that it is specifically happening with the ISO provided to your organization by Microsoft as it is not only happening with Sophos, it is happening with other Softwares as well and also we are not seeing any issue with our deployed education edition downloaded from Microsoft Visual Studio.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link