Sophos Endpoint issue on Windows 10 1903+

Hi mcourtman 

Would you please subscribe to Endpoint Security and Control group? I can then move your post to that forum. Or you can post a new thread over there as well.

Hi,

Thanks for your help and sorry I posted in the wrong place.

I have now joined the group.

Matt

Hi mcourtman 

I checked but there is no known issue which mentions this particular issue with Windows 10 1903 and 1903+.

To troubleshoot it in detail, we need more logs, so I'd request you to create a case here. Once it is created, please PM me the case number.

Hi,

We've had a couple of Sophos technical staff remote on and look.

The first said it was a Sophos issue, the second said it was Microsoft's issue, so as a last resort I decided to create a post on this forum.

I stress it's a completely clean installation of Windows 10 1909 x64 on a standalone laptop, which works fine until Sophos Endpoint is installed.

I have tried 5 different makes and models of laptop and all have the same issue after Sophos is installed.

I have logged into my cloud account and downloaded the latest endpoint setup file.

Logs have been captured and sent to Sophos, our case reference number is: 945185

Thanks

Matt

Hi mcourtman 

Thank you for the information and Case number, however, Case number seems to incorrect. May be last digit is missing here.

Sorry it's 9455185, may be in the name of Jem Finch who works with me here at Cromwell.

Hi mcourtman 

Thank you for the correct case number.

I'd request you to collect all the desired logs and upload them to the FTP to progress the case ahead.

Hi Jasmin,

We uploaded 3GB+ of files this afternoon via FTP as instructed by Sophos.

Thanks

Matt

Hi mcourtman 

Our Support engineer work with Jem Finch on the issue and they found that it is specifically happening with the ISO provided to your organization by Microsoft as it is not only happening with Sophos, it is happening with other Softwares as well and also we are not seeing any issue with our deployed education edition downloaded from Microsoft Visual Studio.