Sophos Endpoint causing huge System Folder OSX Sierra

Hi martiniman,

I am not sure What could have happened here but please do PM me if you get to recreate the issue. If possible do contact our support if you would like to work on this issue.

This has started to happen again in the past day or two on the same Mac - now has a 65GB System folder. To make matters worse I am unable to uninstall the Sophos software as it is not recognising the Anti Tamper Password

Hi martiniman,

Can you share us the details of the files that are consuming your disk space? or is there any way you can show us the difference in the file size? Also, if possible collect a Sophos Diagnostic Utility log before you remove the Sophos client.

Please try steps suggested in Recovering tamper-protected Mac client and let me know if that helps.

Hi Giwtham

I tried the command for recovering tamper-protected client, how I still cannot remove the software

The uninstaller software keeps asking for the Tamper password, but it does not recognise the password when entered, even though it is correctly entered (splash window 'shakes' as if wrong password has been supplied). Neither can I get into the 'admin' login from the client Mac controller

I have attached a screenshot showing that the OSX System size should be 8.53GB whereas it is 68.29GB in reality. The additional 60GB space used by these invisible files cannot be found by any means that I have tried

I need to have this issue resolved ASAP please

Regards Simon