The Sophos Diagnostic Utility (SDU) collects vital system information as well as log files for all Sophos products that are installed on the computer. IMPORTANT: If you receive the following message when running the utility on Windows:
This version of the Sophos Diagnostic Utility is no longer supported. Please download the latest version.
Depending on where you are running the tool from, you may need to ensure that the client has recently updated, or the distribution location has been updated, or you have downloaded the latest version.
This article describes how to locate and download the Sophos Diagnostic Utility (SDU). The following sections are covered:
Applies to the following Sophos products and versions Sophos Diagnostic Utility
The Sophos Diagnostic Utility is downloaded as part of the Sophos endpoint package. Once you have located the SDU from the relevant server, run the tool and submit the results to Sophos. See, Sophos Diagnostic Utility (SDU): Using the utility and sending files to Sophos Technical Support.
Note: If you have user account control enabled you may need to disable this before proceeding
C:\Documents and Settings\All Users\Application Data\Sophos\Autoupdate\Cache\savxp\diagnose\
The Sophos Diagnostic Utility is included in the Windows package downloaded by Sophos Update Manager (SUM) for Endpoint Security and Control version 10 and newer. This version of the Sophos Diagnostic Utility does not use an installer, there will be no Start menu links created and will be updated by Sophos AutoUpdate.
The location for SDU will be determined by your SUM bootstrap location (SAV version 10 and newer).
To locate the SDU go to the endpoint computer and:
For Linux and Unix computers, the SDU is included in the product. See, Sophos Diagnostic Utility (SDU): Using the utility and sending files to Sophos Technical Support
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