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The Sophos Diagnostic Utility (SDU) collects vital system information as well as log files for all Sophos products that are installed on the computer. This article describes how to locate and download the Sophos Diagnostic Utility (SDU). Note:
The following sections are covered:
Applies to the following Sophos products and versions Sophos Diagnostic Utility
The Sophos Diagnostic Utility is downloaded as part of the Sophos endpoint package. Once you have run the tool submit the results to Sophos. See Sophos Diagnostic Utility (SDU): Using the utility and sending files to Sophos Technical Support.
C:\Documents and Settings\All Users\Application Data\Sophos\Autoupdate\Cache\savxp\diagnose\
The Sophos Diagnostic Utility is included in the Windows package downloaded by Sophos Update Manager (SUM) for Endpoint Security and Control. This version of the Sophos Diagnostic Utility does not use an installer, there will be no Start menu links created and will be updated by Sophos AutoUpdate. The location for SDU will be determined by your SUM bootstrap location.
To locate the SDU:
The Sophos Diagnostic Utility (SDU) is installed as part of the Sophos Endpoint Agent and can be found in the following location:
C:\Program Files\Sophos\Sophos Diagnostic Utility\
C:\Program Files (x86)\Sophos\Sophos Diagnostic Utility\
Note: From the 18th February 2020 customers using extended XP/2003 support will need to download the SDU from the Sophos website as covered in section Download SDU for Windows (.zip version).
The SDU can be remotely run from Sophos Central on a Windows Endpoint/Server or macOS Endpoint. For further information see Sophos Diagnostic Utility (SDU) - How to run from Sophos Central.
If Sophos Endpoint for macOS is already installed (Central) and a user is logged in to the system.
For Linux and Unix computers, the SDU is included in the product.
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