Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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The Sophos Diagnostic Utility (SDU) collects vital system information as well as log files for all Sophos products that are installed on the computer. This article describes how to locate and download the Sophos Diagnostic Utility (SDU). Note:
The following sections are covered:
Applies to the following Sophos products and versions Sophos Diagnostic Utility
The Sophos Diagnostic Utility is downloaded as part of the Sophos endpoint package. Once you have located the SDU from the relevant server, run the tool and submit the results to Sophos. See Sophos Diagnostic Utility (SDU): Using the utility and sending files to Sophos Technical Support.
The Sophos Diagnostic Utility is included in the Windows package downloaded by Sophos Update Manager (SUM) for Endpoint Security and Control version 10 and newer. This version of the Sophos Diagnostic Utility does not use an installer, there will be no Start menu links created and will be updated by Sophos AutoUpdate. The location for SDU will be determined by your SUM bootstrap location (SAV version 10 and newer).
To locate the SDU:
The Sophos Diagnostic Utility (SDU) is installed as part of the Sophos Endpoint Agent and can be found in the following location:
C:\Program Files\Sophos\Sophos Diagnostic Utility\
C:\Program Files (x86)\Sophos\Sophos Diagnostic Utility\
The SDU can be remotely run from Sophos Central on a Windows Endpoint/Server. For further information see Sophos Diagnostic Utility (SDU) - How to run from Sophos Central.
If Sophos Endpoint for Mac OS X is already installed (Central)
For Linux and Unix computers, the SDU is included in the product.
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