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Error when installing Sophos-SPL on Centos 7

I keep getting this error on one server. I have tried to reboot and run with the override flag and no change.

Performing pre-installation checks to verify whether SPL can be installed on this machine
INFO: Verifying connections to Sophos Central
INFO: Server can connect to Sophos Central directly
INFO: Verifying connections to Sophos Update Service (SUS) server
INFO: Server can connect to the SUS server (https://sus.sophosupd.com) directly
INFO: Verifying connections to the CDN server
INFO: Server can connect to CDN address (https://sdds3.sophosupd.com) directly
INFO: Connection verified to CDN server, server was able to download all SPL packages directly
SPL can be installed on this system based on the pre-installation checks

Installing to /opt/sophos-spl
Forcing install
Installation process for Sophos Protection for Linux started
Attempting to connect to Sophos Central
Successfully verified connection to Sophos Central
ERROR - SSPL base product name : ServerProtectionLinux-Base not in the subscription of the policy.
ERROR: Failure: ALC policy is empty
Failed to register with Central (Error code = 53)
Copying SPL logs to /tmp/SophosCentralInstall_3mq7MGe/logs
Removing /opt/sophos-spl

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0 Rutvik Chavda 10 months ago
Hello Clayton Wight,

We appreciate your reaching out to the Sophos Community Forum.

I suggest you to perform the below steps:

To download and run the installer, do as follows:

Go to Protect Devices.

Click Download Linux Server Installer.

Alternatively, to download the installer from a command line or script, do as follows:

Right-click the installer link and copy the link address.

On the Linux server, at a command prompt or in a script, use wget with the link address:

Command: sudo wget {Linux installer link}

Change permission to include "Execute" permission:

Sudo chmod +x SophosSetup.sh or sudo chmod 777 SophosSetup.sh

Run installer: sudo ./SophosSetup.sh --notest
Rutvik Chavda

Global Digital Endpoint Security Engineer

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0 DouglasLeeder 10 months ago

/tmp/SophosCentralInstall_3mq7MGe/logs should contain logs related to the registration attempt, hopefully one of those will include the ALC policy.

If that doesn't show anything you can try running the installer having previously set:

export DEBUG_THIN_INSTALLER=1

If that doesn't show anything useful it'll be time to contact Sophos Support for further investigation.
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0 Clayton Wight 10 months ago in reply to DouglasLeeder

A case has been opened up on this issue. The log file/directory is empty
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0 DouglasLeeder 10 months ago in reply to Clayton Wight

Probably best.

This is not an error I've seen previously.
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0 Qoosh 10 months ago in reply to Clayton Wight

Can you confirm if your Server Protection License is active in Sophos Central? This line leads me to believe that this may be the issue.

ServerProtectionLinux-Base not in the subscription of the policy.

Kushal Lakhan

Team Lead, Global Community Support
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0 Clayton Wight 10 months ago in reply to Qoosh

Yes, I can confirm that the license is active. I have switched about 40 servers from sophos-sav to sophos-spl without issue. Just this one host.
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