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Error when installing Sophos-SPL on Centos 7

Clayton Wight

I keep getting this error on one server. I have tried to reboot and run with the override flag and no change.


Performing pre-installation checks to verify whether SPL can be installed on this machine
INFO: Verifying connections to Sophos Central
INFO: Server can connect to Sophos Central directly
INFO: Verifying connections to Sophos Update Service (SUS) server
INFO: Server can connect to the SUS server (https://sus.sophosupd.com) directly
INFO: Verifying connections to the CDN server
INFO: Server can connect to CDN address (https://sdds3.sophosupd.com) directly
INFO: Connection verified to CDN server, server was able to download all SPL packages directly
SPL can be installed on this system based on the pre-installation checks

Installing to /opt/sophos-spl
Forcing install
Installation process for Sophos Protection for Linux started
Attempting to connect to Sophos Central
Successfully verified connection to Sophos Central
ERROR - SSPL base product name : ServerProtectionLinux-Base not in the subscription of the policy.
ERROR: Failure: ALC policy is empty
Failed to register with Central (Error code = 53)
Copying SPL logs to /tmp/SophosCentralInstall_3mq7MGe/logs
Removing /opt/sophos-spl



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[edited by: Gladys at 10:58 AM (GMT -8) on 5 Mar 2024]
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  • 0

    /tmp/SophosCentralInstall_3mq7MGe/logs should contain logs related to the registration attempt, hopefully one of those will include the ALC policy.

    If that doesn't show anything you can try running the installer having previously set:

    export DEBUG_THIN_INSTALLER=1

    If that doesn't show anything useful it'll be time to contact Sophos Support for further investigation.

     

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  • 0

    /tmp/SophosCentralInstall_3mq7MGe/logs should contain logs related to the registration attempt, hopefully one of those will include the ALC policy.

    If that doesn't show anything you can try running the installer having previously set:

    export DEBUG_THIN_INSTALLER=1

    If that doesn't show anything useful it'll be time to contact Sophos Support for further investigation.

     

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