Intercept X - core agent updates

Hi Jonas Stadler ,

Thank you for reaching out to the Sophos Community forum.

Are all the devices in your environment getting updates directly from Central, or are you using any cache servers?

Do you notice any errors in the AutoUpdate logs?

Hi Gladys ,

Thanks for your reply. We are using cache servers. I checked all the logs at C:\ProgramData\Sophos\AutoUpdate\Logs and found nothing mentionable.

Shouldn't be the latest version of the core agent under "Recommended"?

Core Agent means the System to build the foundation of the endpoint, it has no implications towards the security modules. 

What that means: If you uninstall the protection in Central, the core agent stays on the system with no security modules anymore. It is solely to get new modules, updates of intercept X for example or install new products. (Communication to Central in general). 

So it does not need to be updated or anything. 

But shouldn´t it be better to update the components of the core version? If i saw it correctly, the version of components like file scanner, Network Threat Protection and more is depending on the core version?

And is there a certain lifetime for each core version?

what version does it say recommended is under:
https://cloud.sophos.com/manage/config/settings/software-packages/windows-computer

Yes, that´s the screenshot i posted above. So does Sophos decide whats the best version for me ?

2023.1 core agent is still rolling out to endpoints as far as I understand. It hasn’t started to go to servers yet. Different accounts are in different groups. If you are waiting for a specific charge/fix in the version based on the release notes or a support case you can contact support to have your account upgraded. I would expect in the next couple of weeks you will get it automatically. 

Ah okay... I was just a bit confused by reading from people that have many problems due to core agent updates. And I didnt get one in a year, so I thought there might be something wrong  But as I understand everything works as expected. Thanks for your explanation.

Quick Update: Core Agent gets updated to version 2023.1.2.3 since last week. So everything works as expected.