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Intercept X - core agent updates

Hello everyone,

is it usual, that Core Agent Version doesn´t change on the devices? All of our devices are still on 2022.4.3.1. I always thought Intercept X updates itself completely automatic.

Screenshots of the "Agent Summary" in sophos central:

Screenshot of the Update Management Policy:

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Sophos User930 over 1 year ago in reply to Jonas Stadler +2 verified

2023.1 core agent is still rolling out to endpoints as far as I understand. It hasn’t started to go to servers yet. Different accounts are in different groups. If you are waiting for a specific charge…

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0 Sophos User930 over 1 year ago

what version does it say recommended is under:
https://cloud.sophos.com/manage/config/settings/software-packages/windows-computer
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0 Sophos User930 over 1 year ago

what version does it say recommended is under:
https://cloud.sophos.com/manage/config/settings/software-packages/windows-computer
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0 Jonas Stadler over 1 year ago in reply to Sophos User930

Yes, that´s the screenshot i posted above. So does Sophos decide whats the best version for me ?
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+1 Sophos User930 over 1 year ago in reply to Jonas Stadler

2023.1 core agent is still rolling out to endpoints as far as I understand. It hasn’t started to go to servers yet. Different accounts are in different groups. If you are waiting for a specific charge/fix in the version based on the release notes or a support case you can contact support to have your account upgraded. I would expect in the next couple of weeks you will get it automatically.
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0 Jonas Stadler over 1 year ago in reply to Sophos User930

Ah okay... I was just a bit confused by reading from people that have many problems due to core agent updates. And I didnt get one in a year, so I thought there might be something wrong But as I understand everything works as expected. Thanks for your explanation.
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0 Jonas Stadler over 1 year ago in reply to Sophos User930

Quick Update: Core Agent gets updated to version 2023.1.2.3 since last week. So everything works as expected.
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