we have some clients that are in a limbo state, had a on prem server and migrated to the cloud. 99% are in the cloud. a tech installed the old client on the new machines and now they are in a limbo state, cant manage from the new or old server.
is there a tool to forcefully remove the client even if tamper protection is enabled, or the client "thinks" its enabled.
If you are using Macs, there is a Sophos Mac Removal tool
For Windows, please follow these articlesHow to recover a tamper protected system
If needed, you can uninstall via batch file (after disabling tamper protection):Sophos Central Endpoint: How to uninstall using command line or batch file
How to uninstall Sophos Endpoint Security and Control from the command line or with a batch file
Barb@SophosCommunity Support Engineer | Sophos Technical Support Knowledge Base | @SophosSupport | Sign up for SMS Alerts If a post solves your question use the 'This helped me' link.